Customer Review Policy

Omnibus Directive

1. General Information

This Review Policy defines the rules for publishing and verifying customer reviews concerning products and services offered by the Seller in the Online Store.

The purpose of the document is to ensure transparency and reliability of the presented reviews, in accordance with applicable law, in particular the Omnibus Directive.

 

2. Administrator

The administrator of reviews is:

Łukasz Kuriata Optimal Dairy
sole proprietorship
place of business: Lębork, Poland
e-mail address: contact@optimaldairy.com

(hereinafter: “Seller”).

 

3. Source of Reviews

Reviews published in the Store may come from:

  • Customers who have purchased a product or used a service,

  • email correspondence,

  • review forms provided by the Seller,

  • external platforms, if the Seller decides to present them.

 

4. Review Verification Rules

  1. The Seller informs that reviews published in the Store are not automatically verified as to whether they come exclusively from Customers who have made a purchase, unless expressly indicated otherwise in a given case.

 

5. Publishing Reviews

  1. The Seller publishes both positive and negative reviews.

  2. Reviews are not modified in terms of content.

  3. The Seller reserves the right to not publish or to remove reviews which:

    • are unlawful, contain offensive or vulgar content,

    • violate the personal rights of third parties, contain third-party personal data, are of an advertising or spam nature.

 

6. No Sponsorship of Reviews

The Seller:

  • does not publish sponsored reviews,

  • does not commission reviews from third parties,

  • does not offer benefits in exchange for posting a review, unless this is clearly marked.

 

7. Influence of Reviews on Product Ratings

If an aggregate rating (e.g., star rating) is displayed in the Store, it is calculated as the arithmetic mean of all published reviews for a given product or service.

 

8. Responsibility

Reviews express the subjective feelings of Customers and do not constitute a guarantee of a specific result or outcome.

 

9. Changes to the Review Policy

The Seller reserves the right to change this Review Policy in case of changes in applicable law or review publishing practices.

 

10. Final Provisions

The Review Policy applies to users worldwide.
In case of discrepancies, the Polish version shall prevail.

Customer Review Policy

Effective from: 02.02.2026