Terms of Service

Digital products and services, global sales, KSeF

§1. General Provisions

  1. The online store is operated by:
    Łukasz Kuriata Optimal Dairy, sole proprietorship
    place of business: Lębork, Poland
    Tax Identification Number (NIP): 841 162 0 205
    email address: contact@optimaldairy.com
    (hereinafter: the “Seller”).

  2. These Regulations define the rules for the sale of digital products and the provision of services by electronic means, including the rules for concluding contracts, payments, order fulfillment, withdrawal from the contract, and invoicing.

  3. Sales are conducted for the benefit of Customers:

    • from the territory of the Republic of Poland,

    • from the territory of the European Union,

    • from outside the European Union (global sales).

  4. The Regulations are made available to the Customer before the conclusion of the contract and require their acceptance.

 

§2. Definitions

  1. Seller – the entity specified in §1 of the Regulations.

  2. Store – the website operated by the Seller.

  3. Customer – a natural person, legal person, or organizational unit making a purchase.

  4. Consumer – a natural person making a purchase not directly related to their business activity.

  5. Digital Product – digital content without a physical medium, in particular PDF files, e-books, educational materials.

  6. Service – services provided at a distance, in particular audits, consulting, and advisory services.

  7. KSeF – The National e-Invoicing System (Krajowy System e-Faktur).

 

§3. Scope of Sales

  1. The Seller conducts sales of:

    • digital products,

    • services provided electronically.

  2. The Store enables:

    • purchases without account registration,

    • creation of a Customer account (optional).

 

§4. Technical Requirements

  1. To use the Store, the following are necessary:

    • internet access,

    • a current web browser,

    • an active email account.

  2. It is prohibited to provide content of an unlawful nature.

 

§5. Conclusion of Contract

  1. The contract is concluded at the moment of:

    • the Customer placing an order,

    • payment being made,

    • the Seller confirming acceptance of the order.

  2. The Customer is obliged to provide true and complete data, including invoicing data if they request an invoice.

 

§6. Prices and Payments

  1. Prices given in the Store are gross prices.

  2. Payment is made before the product is delivered or the service is commenced.

  3. Available payment methods are provided during the order process.

 

§7. Order Fulfillment

  1. Digital products are delivered electronically:

    • via a download link,

    • or to the Customer’s email address.

  2. Services are performed within a timeframe agreed individually with the Customer.

 

§8. Right of Withdrawal

  1. A Consumer has the right to withdraw from a distance contract within 14 days without giving any reason, subject to sections 4-7.

  2. The withdrawal period is calculated:

    • for services – from the day of contract conclusion,

    • for digital content – from the day of contract conclusion.

  3. A statement of withdrawal should be sent electronically to the Seller’s email address.

  4. In the case of contracts for the supply of digital content not supplied on a tangible medium, the Consumer:

    • gives consent for the performance to begin before the expiry of the withdrawal period,

    • acknowledges that upon commencement of performance, they lose the right of withdrawal, in accordance with Article 38 point 13 of the Polish Consumer Rights Act.

  5. Commencement of performance occurs, in particular, at the moment of:

    • providing a download link,

    • sending the digital content via email,

    • gaining access to the content within the Customer account.

  6. In the case of services, if the service has been fully performed with the Consumer’s explicit consent before the expiry of 14 days, the right of withdrawal does not apply.

  7. If the Consumer requests commencement of the service before the expiry of 14 days and subsequently withdraws from the contract, they are obliged to pay for the services performed up to the moment of withdrawal.

  8. The right of withdrawal does not apply to Customers who are not Consumers.

 

§8a. Consent to Commence Performance

  1. Commencement of performance of digital content or services before the expiry of 14 days occurs only after obtaining the explicit consent of the Customer.

  2. Consent is expressed by ticking the appropriate field (checkbox) in the order process, including:

    • consent to commence performance before the expiry of 14 days,

    • confirmation of the loss of the right of withdrawal after commencement of performance.

  3. Failure to give consent prevents order fulfillment.

  4. The consent is recorded in the Seller’s IT system and constitutes proof of its granting.

 

§9. Complaints

  1. Complaints should be submitted electronically to the Seller’s email address.

  2. Complaints are considered within 14 days.

 

§10. Personal Data

Personal data is processed in accordance with the Privacy Policy available in the Store.

 

§11. Alternative Dispute Resolution

  1. A Consumer residing in the territory of the Republic of Poland has the option to use alternative dispute resolution methods, in particular before:

    • Provincial Inspectorates of the Trade Inspection (Wojewódzkie Inspektoraty Inspekcji Handlowej),

    • municipal and county consumer advocates,

    • the Office of Competition and Consumer Protection (Urząd Ochrony Konkurencji i Konsumentów).

  2. A Consumer residing in the territory of the European Union may use the ODR platform, whereby the Seller’s participation in ODR procedures is voluntary.

  3. Alternative dispute resolution methods do not apply to Customers residing outside the European Union.

  4. All disputes are resolved in accordance with Polish law.

 

§12. Invoices and the National e-Invoicing System (KSeF)

  1. The Seller issues invoices in accordance with legal provisions, including using KSeF if such an obligation arises from the law.

  2. An invoice is considered issued at the moment its number is assigned in KSeF.

  3. Invoices may be made available to the Customer for informational purposes in electronic form (e.g., PDF).

  4. In case of incorrect buyer data, correction occurs only through issuing a corrective invoice.

  5. Invoices are stored in KSeF for a period of 10 years.

  6. In case of KSeF failure, procedures provided by law are applied.

 

§13. Final Provisions

  1. The Regulations are effective from the date of publication in the Store.

  2. The Seller reserves the right to change the Regulations for important legal or organizational reasons.

  3. Polish law applies to all contracts.

  4. The consents given by the Customer in the order form are an integral part of the contract conclusion process.

  5. For matters not regulated by the Regulations, the provisions of Polish law apply.

 

Sales Regulations

Effective from: 02.02.2026